Legal · updated 22 October 2026
Privacy notice
This notice explains how we use personal information collected through inclusiveeq.com. We supply separate terms and processing details for platform customer data during onboarding.
Who we are
Inclusive IT Solutions Ltd is the controller for personal information you send us through this marketing website. You can contact us at sales@inclusiveitsolutions.co.uk.
Information we collect
When you contact us, we collect the name, email address, enquiry subject and message you give us.
Our systems may also receive technical information we need to deliver and secure the site. This can include your IP address, the time of a request, browser information and security logs.
Why we use it
We use this information to:
- answer enquiries
- arrange conversations you ask for
- prepare onboarding
- protect the website and our services
- diagnose faults
- keep an appropriate record of commercial or privacy correspondence
Lawful bases
We use information where:
- it is necessary to take steps you ask for before entering a contract
- we have a legitimate interest in running a secure business website and responding to business enquiries
- we need to meet a legal obligation
We do not rely on consent for these core enquiry and security purposes.
Who receives information
The following may receive information where they need it for their work:
- authorised Inclusive IT Solutions personnel
- service providers that support our hosting, security, communications and professional advice
We may also disclose information where the law, a regulator or a court requires us to. We do not sell website enquiry information.
International transfers
Core InclusiveEQ workloads use UK cloud regions.
A supplier or support arrangement may need someone outside the UK to access personal information. If so, we assess the transfer and use an applicable adequacy route, or the contractual and organisational safeguards that UK data-protection law requires.
How long we keep information
We keep enquiry information only as long as we need it to:
- respond to you
- manage any commercial relationship that follows
- protect our legal position
- meet legal or regulatory duties
How long that is depends on the nature of the enquiry and whether it leads to onboarding. We keep security logs for a period proportionate to their security purpose.
Your rights
Depending on the circumstances, you may have the right to ask for:
- access to your personal information
- correction
- deletion
- restriction
- portability
You may also have the right to object to processing based on our legitimate interests.
These rights are not absolute. Contact us to make a request. We may need to confirm your identity.
Your right to object: you can object to processing based on our legitimate interests. We will consider the circumstances and stop unless we have a compelling lawful reason to continue.
Cookies
The public site does not currently set advertising or analytics cookies.
When an authorised user enters the preview passphrase, we set a first-party cookie called ieq_preview. It is strictly necessary to give them the preview access they asked for. It is protected and HttpOnly, and it expires after seven days.
Consent is not required for a cookie that is essential to give someone access they asked for. We still explain it here.
AgentEQ Companion browser extension
The AgentEQ Companion is an optional browser extension for Chrome and Edge. It works alongside the AgentEQ endpoint agent on devices your organisation manages. It records:
- which recognised business application is in the active browser tab, identified from the site’s domain, subdomain or tab title
- how long that application is actively in the foreground
- a session count
This is application-usage activity. It is collected so the organisation that deployed the extension can understand software adoption and licensing.
The extension does not collect:
- page addresses (URLs) or query strings
- page content, text or form data
- keystrokes
- clipboard contents
- passwords
- browsing history
It produces no data for sites it does not recognise as a managed business application.
Only a coarse application identifier and a duration ever leave the extension. They pass to the AgentEQ service installed on the same device, through the browser’s native-messaging channel. The extension sends nothing directly to Inclusive IT Solutions or to any third party, and it contains no remote code.
Where an organisation deploys the extension to its managed devices, that organisation is the controller for the resulting endpoint usage information. Inclusive IT Solutions Ltd processes it on the organisation’s behalf under the customer agreement, which also governs how long it is kept.
We do not sell this information. We do not use it for any purpose beyond the software-usage insight described here. Deploying organisations are responsible for informing their users in line with their own acceptable-use and privacy policies.
How to complain
We provide a clear route for data-protection complaints. Please contact us first so we can investigate. We aim to acknowledge a complaint within 30 days.
If you are still not satisfied, you can complain to the Information Commissioner’s Office.
Contact
Send privacy questions, rights requests or complaints to sales@inclusiveitsolutions.co.uk. Please put “data protection” in the subject line so we can send it to the right person.