Legal · updated 25 July 2026

Privacy notice

This notice explains how we use personal information collected through inclusiveeq.com. Platform customer-data terms and processing details are supplied separately during onboarding.

Who we are

Inclusive IT Solutions Ltd is the controller for personal information submitted through this marketing website. You can contact us at sales@inclusiveitsolutions.co.uk.

Information we collect

When you contact us, we collect the name, email address, enquiry subject and message you provide. Our systems may also receive technical information needed to deliver and secure the site, such as an IP address, request time, browser information and security logs.

Why we use it

We use this information to answer enquiries, arrange requested conversations, prepare onboarding, protect the website and our services, diagnose faults, and keep an appropriate record of commercial or privacy correspondence.

Lawful bases

We use information where it is necessary to take steps at your request before entering a contract, where we have a legitimate interest in operating a secure business website and responding to business enquiries, and where we need to meet a legal obligation. We do not rely on consent for these core enquiry and security purposes.

Who receives information

Authorised Inclusive IT Solutions personnel and service providers supporting hosting, security, communications and professional advice may receive information where they need it for their work. We may also disclose information where the law, a regulator or a court requires us to do so. We do not sell website enquiry information.

International transfers

Core InclusiveEQ workloads use UK cloud regions. If a supplier or support arrangement requires personal information to be accessed outside the UK, we assess the transfer and use an applicable adequacy route or contractual and organisational safeguards required by UK data-protection law.

How long we keep information

We keep enquiry information only for as long as it is needed to respond, manage any resulting commercial relationship, protect our legal position and meet legal or regulatory duties. The period depends on the nature of the enquiry and whether it leads to onboarding. Security logs are retained for a period proportionate to their security purpose.

Your rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability, or to object to processing based on legitimate interests. These rights are not absolute. Contact us to make a request; we may need to confirm your identity.

Your right to object: you can object to processing based on our legitimate interests. We will consider the circumstances and stop unless we have a compelling lawful reason to continue.

Cookies

The public site does not currently set advertising or analytics cookies. When an authorised user submits the preview passphrase, we set the first-party ieq_preview cookie. It is strictly necessary to provide the preview access they requested, is protected and HttpOnly, and expires after seven days. We still explain it here even though consent is not required for a cookie that is essential to provide that requested access.

How to complain

Please contact us first so we can investigate. We provide a clear route for data-protection complaints and aim to acknowledge a complaint within 30 days. If you remain dissatisfied, you can complain to the Information Commissioner’s Office.

Contact

Send privacy questions, rights requests or complaints to sales@inclusiveitsolutions.co.uk. Please put “data protection” in the subject line so we can route it correctly.