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The MSP operating layer
See the signal. Act as one.
Cut software waste, fix endpoint friction and prove security across your whole portfolio—from one control plane.
30-day trial. Commercial terms are confirmed during onboarding.
Unit
Command per technician · Core per managed endpoint · buy either
Stack
One platform, one bill
Support
UK-built, UK-hosted, UK support
The operating gap
Margin, risk and evidence are already connected.
of UK businesses reported a cyber security breach or attack in the previous 12 months.
UK Government · Cyber Security Breaches Survey 2025of UK businesses were aware of Cyber Essentials.
UK Government · Cyber Security Breaches Survey 2025The connected platform
Two things to buy. Command, and everything Core knows.
Command is the console your technicians live in — service desk, endpoints, automation and governed remote sessions. Core is the intelligence underneath it: licence and cost, remediation, security posture. Buy either on its own, or both; neither one requires the other. Fix, Nexus, Prism and Secure are the modules inside Core; Assure is a separate add-on. Command is the first card below.
CommandBuy Command
One console. Every client. Every ticket.
The console your technicians work in — service desk, endpoints, automation and governed remote sessions.
Command is where the day actually happens. One attention queue across the whole book instead of one dashboard per client. A service desk with the machinery behind it — SLA policies you author, business hours the clock actually respects, routing that puts work on the right team at intake, an on-call rota that gets paged. An asset view that tells you what is connected rather than what last checked in. Automation, patching and background tools that run under approval and rollback. Remote control no technician can start without a linked ticket, a named consent and a recording. And it is priced on your team and nothing else: £49.99 per technician per month, with no charge attached to any device, so the Command line moves when you hire and at no other time.
Operating signals
- A real service desk underneath it: SLA policies per client, channel and priority, business-hours calendars, top-down routing, on-call rotas and an escalation trail that survives a dispute
- Governed remote control — consent, capability-by-capability grants, mandatory recording and a verified close
- Automation, patching and background tools with approval, preview and rollback on every action
- A device workspace that keeps performance, software, patch state, security findings and compliance controls on one record
NexusIn Core
Know what every client is actually paying for.
Find licence waste, end-of-life risk and billing drift across every client — agentlessly.
Connect a client's tenant and Nexus reads the licensing, lifecycle and billing signal without touching a single endpoint. No rollout, no change window, no conversation with the client's IT lead about installing something. You can show a prospect their wasted spend in the first meeting, and show an existing client exactly why their renewal quote is what it is.
Operating signals
- Unused, duplicated and over-specified licences, per client
- Renewal dates and end-of-life warnings far enough ahead to act on
- Billing drift between what a client is licensed for and what they use
- One list across the whole book — not one vendor portal per client
PrismIn Core
Recover the spend without a risky change window.
Turn the findings into approved, reversible savings your client can see on the invoice.
Every saving Prism proposes arrives with the reason, the number and a way back. Your technician approves it, the change is recorded, and the client gets a saving with an audit trail attached — which is the difference between a saving and an argument at the next QBR.
Operating signals
- Approve or reject each proposed saving before anything moves
- Reversible changes with a recorded rollback path
- The commercial rationale attached to every action, ready for the client review
- AWS and Azure cost compared in one view when a client asks which to move to
FixIn Core
Give your technicians their afternoon back.
Detect and resolve repeat endpoint issues before they become tickets.
Most of your ticket volume is the same handful of faults, on repeat, across every client. Fix spots the pattern, applies the remediation you've already approved, and keeps the fix so it runs itself next time — on the next machine, and on the next client. Your L1 queue gets shorter without you hiring another L1.
Operating signals
- Recurring faults identified across the whole book, not one client at a time
- Remediation that runs without a technician touching the device
- Approval and rollback on every action, with a record of who authorised it
- A fix proven on one client reused across the rest
SecureIn Core
Know the state of every endpoint you're responsible for.
Endpoint, identity and email posture in one view — and the hardening work that follows from it.
Secure watches the things a client assumes you're already watching — disk encryption, firewall and AV state, patch and vulnerability exposure, identity and email risk — and turns them into hardening work under the same approval and rollback controls as everything else. When a client asks whether they're secure, you have an answer with a date on it instead of a spreadsheet from March.
Operating signals
- BitLocker, firewall and AV state on every managed device
- Vulnerability and baseline drift, scored so your techs work the top of the list
- Identity and email threat signal alongside the endpoint picture
- Hardening actions with the same approval and rollback controls as the rest of the platform
AssureSeparate add-on
Turn the posture you already hold into evidence.
Map live posture to Cyber Essentials, ISO 27001, NIST CSF and SOC 2 evidence.
Assure reuses the posture and change history the platform is already collecting and maps it to the control catalogue, so readiness stops being a six-week spreadsheet scramble every renewal. Your client's assessor gets an evidence pack. You get a repeatable service line you can sell across the book.
Operating signals
- Live posture mapped to each control, per client organisation
- Gaps ranked, with the remediation work needed to close them
- Assessor-ready evidence packs your client submits themselves
- Every framework included in the one price — Cyber Essentials, CE+, ISO 27001, NIST CSF and SOC 2, with nothing extra to unlock
Commercial outcomes
From estate signal to client value.
InclusiveEQ follows one operating sequence: expose the opportunity, act with control, then keep proof of the result.
Commercial control
Recover margin
See where licence waste, lifecycle risk and billing drift are eroding margin—then turn reviewed findings into controlled optimisation work.
- Whole-book commercial visibility
- Approved, reversible savings actions
Operational control
Reduce tickets and risk
Connect recurring endpoint friction to the security posture around it, then use supported responses that remain approved and traceable.
- Earlier visibility of repeat endpoint issues
- One view across endpoint, identity, email and posture
Assurance control
Prove posture
Keep live posture and change evidence connected, then map it to recognised frameworks for client and assessor readiness.
- Evidence mapped across recognised frameworks
- A continuing view of each client estate
Trust is an operating property
Control the data, the action and the evidence.
UK workload regions
Core workloads run in AWS London and Azure UK South.
Product-owned telemetry
Tenant-fenced product stores keep telemetry with the product that owns it.
Controlled execution
Supported automated actions are approved, traceable and reversible.
Scoped optimisation
Federated and pseudonymised processing is used where the optimisation path requires it.
Simple by design
Command per technician. Core per endpoint. Buy either, or both.
Command bills for the people using it — £49.99 per technician per month, and nothing at all per device. Core is a separate purchase and bills per managed endpoint, on a marginal rate that steps down as the fleet grows. Neither line needs the other: Command runs your service desk without Core, and Core reads a client estate without Command. Buy both and 10% comes off the endpoint rate.
Your service desk
InclusiveEQ Command
RMM, PSA and remote control for your technicians.
£49.99 per technician / month
Command only — no device charge on this line
Rivals that bill purely per endpoint make your bill grow every time a client's fleet grows — whether or not you took on a single extra hour of work. Command's meter is your team and nothing else: £49.99 per technician per month, and not a penny per device. Add Core when you want the intelligence layer underneath and you pay for endpoints there, at a rate 10% lower for taking both — but Command itself never charges you for a machine.
Bolt-on for Command
Command Vault
Your technicians reach a client's credentials from the ticket they're already working — without a password ever appearing on an InclusiveEQ screen.
Command Vault gives every enabled technician a governed route into client credentials. A dedicated Bitwarden vault, isolated to your MSP, holds the actual secret; Command holds the ticket, the justification and the approval. Routine credentials open in one click once Command has confirmed access. Anything flagged privileged — domain admin, firewall, backup — needs a ticket, a reason and a time-boxed approval before Command unlocks it, and every grant, view and revocation is logged against the session that requested it.
- Routine credentials open in one click once access is confirmed; privileged ones need a ticket, a reason and a time-boxed approval first
- Every grant, view and revocation logged against the technician, the client and the ticket that requested it
- No password, key or secret note is ever stored or displayed inside InclusiveEQ — Bitwarden holds the secret, Command holds the evidence
Command Vault + PIM swaps Command's own approval step for your Microsoft Entra PIM: your technician self-activates through Entra, and your Conditional Access, MFA and approval policy decide. Command still won't open the vault until Entra confirms the activation.
Five-technician minimum, priced per enabled technician. Command Vault's rates are not published here — ask us and we will quote them.
The intelligence layer
InclusiveEQ Core
Managed endpoints
Core, per endpoint / month
Core+, per endpoint / month
First 500 endpoints
£2.00
£3.20
501–2,000
£1.80
£2.90
2,001 and above
£1.60
£2.55
The rates are marginal, like income tax: each rate applies only to the endpoints inside its range, so there are no cliffs and winning a client never re-prices the endpoints you already manage. Worked Core totals: 100 endpoints £200 a month; 500 £1,000; 1,000 £1,900; 2,000 £3,700; 5,000 £8,500.
Core carries Fix, Prism, Nexus and Secure's posture layer — drift-aware Cyber Readiness scoring, hardening actions and the remediation queue. Core+ carries Secure's deeper waves too: security-awareness training for your clients' people, and a faster response workflow when posture drift turns into an active incident. No locked screens, no upgrade-to-unlock, and nothing that ships in Core ever moves into Core+.
Core+ adds the deeper Secure waves on top of Core and bills on the same marginal taper. Worked Core+ totals: 100 endpoints £320 a month; 500 £1,600; 1,000 £3,050; 2,000 £5,950; 5,000 £13,600.
What a managed endpoint is: an endpoint you actively manage for a client, counted once a month and counted once across the whole quote. The exact list in your count is agreed with you before your first invoice.
Buy both, and the endpoint rate drops 10%.
Take Command and Core together and 10% comes off the Core endpoint rate at every step of the taper. Core+ gets the same 10% on its endpoint rate. It is a discount on the endpoint rate only — the £49.99 technician fee is unchanged. Buying both is a choice, never a condition: Command is sold on its own and so is Core.
Ten technicians, 1,400 managed endpoints, both products: Command £499.90; Core £2,620.00 at the standard taper, £2,358.00 after the bundle discount. £2,857.90 a month all in — an effective £2.04 per endpoint with the console included.
Endpoint protection — Bitdefender, from £1.49 per protected endpoint per month.
Add it to any Core or Core+ subscription, or keep the AV you already sell.
Assure — £49.99 per client organisation per month. Every framework included — no per-framework charge, no slots, no tiers.
A separate gate, added per client, not across the book.
Already own a PSA, an AV or a VPN?
You don't buy it twice. Bring your own and it comes off the quote as a credit line rather than an entitlement you have to argue about.
Three ways to contract. One choice per quote.
Monthly Flex
Rolling, 30 days' notice, at 120% of the standard monthly rate.
Annual, paid monthly
A twelve-month commitment at the standard monthly rate.
Annual, paid upfront
Twelve months prepaid at 90% of twelve monthly payments.
The cadence applies to the whole quote. Lines can't be mixed.
Start with a 30-day trial.
Command bills per technician at £49.99 a month and carries no device charge of any kind. Core bills per managed endpoint on a marginal rate that steps down with volume. Command and Core are sold separately and neither requires the other; taken together, 10% comes off the endpoint rate only — the technician fee is unchanged. Endpoint protection and Assure are separate lines. All prices exclude VAT.
Our mission
Technology that widens the way in.
InclusiveEQ is built by Inclusive IT Solutions Ltd, a UK IT Solutions Provider with a social mission centred on employment, education and training for underserved communities. Every seat you buy helps fund pathways into the technology sector for people who've historically been excluded from it. Choosing InclusiveEQ is a straightforward commercial decision that also happens to do good.
Commercial technology · measurable social purpose
Your route into InclusiveEQ
Request a conversation.
Tell us about your MSP, your managed estate, or the outcome you want to improve. We’ll route the request to the right person.
Prefer email? sales@inclusiveitsolutions.co.uk